Wind Creek Rewards Terms & Conditions
No purchase necessary for Wind Creek Rewards (WCR) membership. Members must be 21 years of age or older.
Valid, non-expired government-issued photo identification is required to join. Types of acceptable identification include state-issued driver’s license, state identification cards, passport, military ID, or Poarch Creek Tribal ID. In Caribbean locations, a valid passport is required for all non-residents.
Wind Creek Rewards points may be earned and redeemed at the following Wind Creek Hospitality properties: Wind Creek Casino & Hotel Atmore, Wind Creek Casino & Hotel Wetumpka, Wind Creek Casino & Hotel Montgomery, Renaissance Aruba Resort & Casino, and Renaissance Curaçao Resort & Casino.
Earn one (1) WCR base-point for every five (5) dollars played. Rewards status will be determined by base-points earned in a calendar year. Status will remain for one (1) calendar year. Points earned in a calendar year that are not used will expire after December 31st of the following calendar year. Does not apply to online play.
Earn 500 base-points in a calendar year to qualify for Play Card status. Earn 20,000 base-points in a calendar year to qualify for Escape Card status. Earn 50,000 base-points in a calendar year to qualify for Delight Card status. Earn 200,000 base-points in a calendar year to qualify for Fantasy Card status. Once sufficient base-points are earned to achieve Play, Escape, Delight, or Fantasy Card status, your WCR account will be updated. There is no base-point requirement to qualify for Chance Card status.
Birthday date retained is based upon the information on the WCR account. This information will be gathered from the valid identification presented at enrollment.
Reserving one (1) machine of your choice guarantees exclusive use by you as follows:
a. A maximum of one (1) hour for Escape Card Members
b. A maximum of two (2) hours for Delight Card Members
c. A maximum of four (4) hours for Fantasy Card Members Machines may only be reserved in person. Play is limited to one machine at a time during the reserved timeframe. Reserving a machine is limited to once per 24-hour period. Blackout dates apply.
It is the responsibility of the WCR Member to properly insert their WCR card and ensure the card is being recognized during play, or utilize cardless login to their WCR account by entering their phone number and PIN on the machine and ensure the account is being recognized during play. Wind Creek Hospitality shall not be held liable for any transaction requiring a PIN.
The WCR Member is responsible for selecting a PIN for their account and keeping it secure. Members are responsible for all transactions on their account which are authorized by their PIN. Wind Creek Hospitality shall not be held liable for any transaction requiring a PIN.
WCR membership offers and benefits are non-transferable. Benefits are intended only for the use of the Member listed on the WCR account.
Wind Creek Hospitality Management has the sole right to make decisions and adjust any point balances or benefits resulting from a malfunction, operational error, and/or fraud. Wind Creek Hospitality Management also reserves the right to rescind, revoke, or cancel WCR membership at any time without notice.
By being a Member of WCR, Members consent to receive promotional and informational communications from any Wind Creek Hospitality property, its affiliates, and/or strategic partners.
WCR is not responsible for lost or stolen cards, points, the fraudulent use of such, and reserves the right to limit duplicate cards issued to a WCR Member.
To redeem points, comps, or other offers, the WCR card and valid government-issued photo ID must be presented in person at the Wind Creek Hospitality properties, or Member must use pre-selected PIN number at kiosks, outlets, and gaming machines. Wind Creek Hospitality shall not be held liable for any transaction requiring a PIN.
Errors in point or awards tabulations are void.
Annual Caribbean benefits are a combined benefit and may be used at either the Renaissance Aruba Resort & Casino OR the Renaissance Curaçao Resort & Casino. They may not be redeemed at both locations within the same calendar year.
Any reference to online is concerning Wind Creek Casino.
For terms and conditions regarding online play, please go to www.WindCreekCasino.com.
Wind Creek Hospitality Management reserves all rights.